Shipping Information

All orders are shipped via the United States Postal Service (USPS). All orders placed before 2:00 PM EST Monday-Friday will be shipped the same day. If you order after 2:00 PM Friday, or on Saturday, Sunday, or a Holiday, your order will ship the following business day.

Free Priority Shipping on all US orders over $40
We pay for your shipping on all orders over $40 shipped to the United States. Our free shipping method is USPS Priority Mail. Please note that international orders will still have a charge. See more on International Shipping below!

USPS Priority Mail
Shipping on all orders under $40 to the United States is only $4.95. Packages are delivered in an average of 2-3 business days to any destination after your order is shipped with USPS Priority Mail. Please note that the day after your order is shipped is Day 1 of the 2-3 day shipment estimation. The USPS does not guarantee delivery times for Priority Mail.

USPS Priority Mail Express
Packages are delivered in 1-2 business days to any destination after your order is shipped with Priority Mail Express Mail. Express shipping charges are calculated by weight and location and will be calculated when you checkout. Rates are based on your location and the weight of your package and are non-refundable. Express shipping is not always available to Alaska, Hawaii or APO/FPO addresses. The USPS guarantees delivery times for Express Mail.

International Orders
Scarves Dot Net is pleased to offer International Shipping. Packages usually arrive within 5-7 business days and are insured against lost or damage at no additional cost. International shipping rates start at $23.95 and are non-refundable. All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country. Scarves Dot Net has no control over customs duties, import fees, and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package. To provide safety and security for all online shoppers, international customers may be asked to fax a copy of their photo identification and both sides of their credit card before their order is processed.

Military Addresses
We love shipping to our Military friends! Unfortunately, we cannot guarantee delivery time to military addresses. It takes 1-3 days for Priority Mail to arrive at the primary military post office, and 2-9 days for First Class Mail. From there, the package is under the control of the military mail system. Your order should arrive in about the same amount of time as other packages from the U.S. (in most cases 7-14 days). The actual transit time depends on where you are stationed. If you have any problems entering your APO/FPO address information please contact Customer Service by e-mail at info@scarves.net, which will be answered within 24 hours.

Lost Shipments
All shipments will be considered lost if they have neither arrived nor been confirmed delivered after 20 business days. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund.

Incorrect Addresses
Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge.

Guaranteed Delivery
We guarantee that your package will be delivered to the address you provided to us. If your package is lost and cannot be confirmed delivered by the carrier, we'll replace it - FREE.

Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you did not receive your package, you must file a claim directly with the carrier using the delivery confirmation number we will provide for you). This guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be mailed via USPS First-Class Mail.

Conditions:

1. You must allow enough time for the carrier to deliver your package. In the case of the USPS, it can take up to 20 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.

2. You must notify us by email if your package has not arrived, or if you received damaged merchandise.

3. If the carrier can provide confirmation that the package was delivered, we will not send a replacement.