Free shipping over $19, $5.99 shipping under $19.
All orders are shipped via the United States Postal Service (USPS).
USPS Priority Mail
Packages are delivered in an average of 3-5 business days to any destination after your order is shipped with USPS or DHL Globalmail. Please note that the day after your order is shipped is Day 1 of the 3-5 day shipment estimation. The USPS does not guarantee delivery times for Priority Mail.
We love shipping to our Military friends! Unfortunately, we cannot guarantee delivery time to military addresses. It takes 1-3 days for Priority Mail to arrive at the primary military post office, and 2-9 days for First Class Mail. From there, the package is under the control of the military mail system. Your order should arrive in about the same amount of time as other packages from the U.S. (in most cases 7-14 days). The actual transit time depends on where you are stationed. If you have any problems entering your APO/FPO address information please contact Customer Service by e-mail at email@example.com, which will be answered within 24 hours.
All shipments will be considered lost if they have neither arrived nor been confirmed delivered after 20 business days. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund.
Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge.
We guarantee that your package will be delivered to the address you provided to us. If your package is lost and cannot be confirmed delivered by the carrier, we'll replace it - FREE.
Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you did not receive your package, you must file a claim directly with the carrier using the delivery confirmation number we will provide for you). This guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be mailed via USPS First-Class Mail or DHL Globalmail.
You must allow enough time for the carrier to deliver your package. In the case of the USPS, it can take up to 20 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.
You must notify us by email if your package has not arrived, or if you received damaged merchandise.
If the carrier can provide confirmation that the package was delivered, we will not send a replacement.